Frequently asked questions

Technical questions

Which cameras can be connected to Ksenos?

Ksenos is compatible with IP, HD-TVI, HD-CVI and analog cameras. Ksenos is always delivered with an IP camera license. Only the way in which the cameras are connected to Ksenos will change depending on the type of camera.

  • IP cameras are connected to a network switch. The network switch is connected to the Ksenos server with a network connection.
  • Analog cameras are connected to a video encoder. The video encoder is connected to the Ksenos server with a network connection.
  • HD-TVI cameras are connected to a HD-TVI recorder. The HD-TVI recorder is connected to the Ksenos server with a network connection.
  • HD-CVI cameras are connected to a HD-CVI recorder. The HD-CVI recorder is connected to the Ksenos server with a network connection.

Regardless of the type of camera, the image stream is transferred to the Ksenos server using ONVIF or RTSP protocol. IP cameras can also be connected using the camera manufacturer’s own protocol. See technical specification

What are the hardware requirements for the Ksenos software?

Hardware requirements depend on the number of remote connections to the server, camera image quality, stream bit rate, number and frame rate, or how many images per second are transferred to the recorder. Storage space or hard drive capacity is further dependent on how long the images need to be stored. Supported operating systems are Windows 7 and 10, Linux CentOS 6, and Max OS X. See technical specification

How many cameras can be connected to a Ksenos server?

There are no software-based restrictions for the number of cameras, and thus restrictions are dependent on the hardware. See hardware requirements. One system can contain multiple servers functioning together. You can manage all the cameras in the system using the same interface.

I want to increase the number of cameras in the license I purchased

Your current license can be updated to meet your new requirements. Contact your hardware retailer of Ksenos sales. Reactivation of the updated license can be done online, on a smartphone or by calling our technical support.

I want to view my camera feed remotely

Camera images and recordings can be viewed on PC and Mac computers as well as iOS and Android devices. Remote access is possible with the free remote software that can be downloaded from the Downloads page. You can also access Ksenos remotely using your web browser. Free iOS and Android applications can be downloaded from the Apple App Store and Google Play. The recorder’s local area network IP address and TCP port should be routed to the external network’s IP address. The port set in HTTP server settings should also be routed, if you wish to connect using a web browser. These routings are usually done in your internet router’s settings.

Using the software

How do I find events from recordings?
  • Click the date in the timeline  opens a calendar window. There you can select the desired day/month/year.
  • Dragging the timeline with your mouse you can navigate to a specific point in time, or you can enter the time with your keyboard in the time visible on the timeline. Select the entered time with the Enter key, and the specified time will be shown.
  • If you know which camera the event took place in, you can use the quick search functionality, which excludes recordings from other cameras. With the area search functionality, you can filter out all irrelevant events. Only the events of the selected camera and the marked area will be shown on the timeline and the image.
I want to save images and videos

With the Screenshot button you can save the visible image on a flash drive for example. This can be done with recorded images as well as real-time feed. A video clip can be saved using the camera window’s Create a video clip button or by selecting the desired time frame from the timeline. The best image quality can be achieved by creating a backup copy of the event. A backup copy is created from the timeline by selecting a start and end point. Using an external hard drive for saving backup copies is recommended, as the backup copies are saved in original quality, which makes the files large. The backup copy will also include database entries. This means that all search tools, such as area search etc., can be used in the backup copy. Backup copies can be viewed using the Ksenos remote software.

I have lost my username and password

The superuser’s username and password are usually set by the system administrator or the installation company. You should primarily contact them to retrieve your username and password. If the information cannot be retrieved, contact technical support.

The recorder's time is incorrect

Ksenos uses the time from the computer/server operating system. Ksenos time can be adjusted by adjusting the time of the operating system.

In Windows, click on the clock in the bottom right corner of the screen and select ‘Change date and time settings…’, click the ‘Change date and time’ button, enter the correct time, and click ‘OK’.

In Linux (CentOS 6), right-click the clock and select ‘Settings’, then click the ‘Time settings’ button, enter the correct time, and click ‘Set computer time’.

I only want to record on specific days and at specific times

You can create a rule with a schedule-based condition in the settings. In the schedule, select the desired dates and times on which you want to record. When the schedule is finished, it can be selected in the general settings item “Control all camera motion detected recording with a rule”.

I want to access alarm-related recordings easily

Ksenos can be connected to e.g. alarm systems with ONVIF or Modbus compatible devices. Notifications/alarms can be set for digital inputs, and these can be given descriptions. The alarm event will be recorded in the Ksenos alarm log, and a notification event will be created. If needed, the alarm event can also be set to trigger continuous recording with specified cameras. You can access the alarm event later through the alarm log.